Conflict Resolution – New

DESCRIPTION

Understand what Conflict Resolution is, how it affects you and how to apply it in real life. This e-learning course is:

Suitable for all users

Available in English

OBJECTIVES

There are 3 core objectives of this interactive e-learning course

1. Understand different types of conflict and what their root causes are
2. The importance of learning to interpret why conflict occurs and how to deal with it
3. The key principals of how good management can help create a low conflict environment

COURSE MODULES

1. Conflict Approach
2. Time and Perspective
3. Setting Goals
4. Team and Individual Empathy

KNOWLEDGE CHECK

There is a knowledge check at the end of the course with a standard pass mark of 80% and unlimited attempts. The 10 questions are drawn randomly from a larger bank of questions. Each attempt will draw a different mix of questions.

COURSE LENGTH

30 minutes + 5 minutes of questions

CERTIFICATE

The user will receive a certificate in pdf format upon successful completion of the e-learning course and knowledge check.

LICENCE INFORMATION

Each purchase is for a licence for a single user. The user has access to all the e-learning course material for 6 (six) months via our web based e-learning platform