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Courses

£30.00

Customer Service – New

More Information On This Course

DESCRIPTION

Understand what Customer Service is, how it affects you and how to apply it in real life.

This e-learning course is:

Suitable for all users

Available in English

OBJECTIVES

There are 3 core objectives of this interactive e-learning course

  1.  Understand the impact customer service can have on your business.
  2.  The importance of communicating with your customer on a level that makes sense to them
  3. Learn what matters most to customers and how this can influence further opportunity.

COURSE MODULES

  1.  What is Customer Service
  2.  The Importance of First Impressions
  3.  Active listening
  4.  Open/Closed Questions
  5.  Complaints

KNOWLEDGE CHECK

There is a knowledge check at the end of the course with a standard pass mark of 80% and unlimited attempts. The 10 questions are drawn randomly from a larger bank of questions. Each attempt will draw a different mix of questions.

COURSE LENGTH

25 minutes + 5 minutes of questions

CERTIFICATE

The user will receive a certificate in pdf format upon successful completion of the e-learning course and knowledge check.

LICENCE INFORMATION

Each purchase is for a licence for a single user. The user has access to all the e-learning course material for 6 (six) months via our web based e-learning platform